I contributed an article for Programmable Web highlighting how none of the major WebRTC deployments have any service federation with other RTC services:
The standard Web technology for voice and video telephony -- WebRTC or Web Real Time Communications -- turned five earlier this year. Support for WebRTC can be found in
Dealing with the constantly changing state of WebRTC can be a challenge. Here is my story about how I messed up by not paying close enough attention (but it still wasn't so bad):
https://blog.voxbone.com/webrtc-how-to-hit-a-moving-target/
For many years I have tried to keep track of how the traditional telecoms has fared against the emerging VoIP application world (what they sometimes derogatorily call “OTT”). I have had two hypotheses for several years now:
Traditional telecoms over the PSTN is past “peak” and will continue to decline
The Illinois Institute of Technology Real Time Communications conference or IIT-RTC conference is completely unique among communications conferences because it completely focuses on technology.
I was able to attend their conference and here are some of the highlights:
Toom many contact center experiences suck. WebRTC can help improve the experience all around.
See my No Jitter post: WebRTC is the future of better contact centers.