I am a consultant and analyst specializing in real time communications technology and product management. I thrive at building new products, bringing together communities and accelerating burgeoning communications technologies. While my 20+ year career has been in the communications market, I generally get my inspiration from emerging technologies and best practices from other industries.
Areas of Focus
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WebRTC |
AI in RTC |
· CPaaS ·· Server infrastructure ·· Jitsi ·· Meetings & collaboration · |
· Voicebots / phonebots ·· Dialogflow ·· Speech analytics ·· Computer vision · |
Expertise
Since I started cwh.consulting, I have helped clients with a variety of product management, marketing, and strategy needs.
Click through the menus below to see some of my most common activities:
New Product Ideation and Incubation
I recently finished a 20-month project with Voxbone where I started and ran a new product incubator. Voxbone wanted to explore other high potential opportunities outside of its core PSTN and SIP services. I advised following a Lean Startup approach to rapidly evaluate a number of new product ideas through a rapid, systematic process.
I leveraged Voxbone resources, hired and managed a variety of contract developers to evaluate 13 new product concepts, launch more than 10 product-market experiments, and bring new WebRTC and Speech Analytics services to market.
Some of my favorite projects were:
- Developing a bunch of CPaaS API's leveraging a variety of open source (OSS) telephony systems running on public clouds
- Building a WebRTC-based remote call center agent solution
- Adding Emergency 911 calling to an Amazon Alexa
- Supporting telephony infrastructure disaster recovery scenarios for a major hospitality marketplace
- Creating a PSTN dial-in service for any of Viber's 900M+ users
- Enabling the option to add speech-to-text and analytics on all Voxbone calls
Next: learn more about cwh.consulting Product Management
Product Management
I routinely aid in product management of communications products and services with experience ranging across Communications Product as a Service CPaaS) / API products, collaboration software as a service, and network infrastructure.
Typical responsibilities and projects include:
- Customer requirements gathering and definition
- Partner management and business development
- Agile Product Ownership
- Sales training and support
- Competitive analysis
- Roadmap development
Next: learn more about cwh.consulting Product Marketing
Product Marketing
I have helped to market new and established products across a variety of markets. Domains I have spent the most time wtih include communications application developers, enterprise IT, and call centers management.
Typical responsibilities and projects include:
- Product and solution presentations
- Website wireframes and content planning
- Messaging framework development
- Growth hacking and analysis
- Directing social media specialists and contract writers (with my own sub-contractors in some cases)
- Developer community management
Next: learn more about cwh.consulting Strategic Analysis
Strategic Analysis
I regularly advice executive staff, investors, and product teams on communications products, markets, and services.
These projects have included:
- Addressable market modeling
- Competitive analysis
- Product strategy
- Go-to-market planning
- Supporting company executives with investor fund raising
Other Activities
In addition to consulting, I am also involved with several other organizations and projects that help to expand my knowledge and network:
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WebRTC developer blog that features technical topics written by respected industry experts and where share some of my own WebRTC-related research experiments |
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My newer blog examining the intersection of AI and RTC with a focus on voicebots, computer vision, and speech analytics. Recently I have given significant focus to Dialogflow with telephony. |
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Technology event management team that has held 7 events in 3 countries since 2015 years promoting Real Time Communications and related technologies with major sponsors that have included Google, Atlassian, IBM, and Twilio |
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I co-authored a 147-page study examining the use of Artificial Intelligence technologies in Real Time Communications covering speech analytics,voicebots,computer vision, and RTC optimization. |
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Boston area WebRTC Meetup Group where I have held 6 events averaging nearly 100 attendees each |
What I did before
Before I branched out on my own, I served in product and intelligence roles at Dialogic, Oracle, and Acme Packet (acquired by Oracle). Earlier in my career I headed the Telecom practice as an Industry Analyst at VDC Research and launched a regional wireless network in Connecticut.
For more see my LinkedIn profile
What I don't do as a consultant
- Extensive Software development - I am not taking on long-term contracts that require me to personally contribute a significant amount of code. However, I often sub-contract, hire, and/or manage other developers. I do build prototypes, perform architectural reviews, and create code for developer guides.
- Ghost writing - I prefer to do thought leadership pieces in my own name. I can help outline executive content pieces and have done plenty of general content development for websites, white papers, and brochures.
Contact
If you could like to discuss a project, please contact me at chad AT cwh.consulting or see my contact page.