These are chaotic times for most businesses and contact centers are no exception. Depending on the business, the contact center may have increased call volumes and/or new staffing challenges with more dependency on home agents, shifting work schedules, and even agent furloughs in some cases. Automation is increasingly becoming a necessity just to maintain pace.
Voximplant asked me to join a webinar to discuss how conversational IVRs - i.e. voicebots hooked into a phone - can help with process automation without killing customer satisfaction. I discuss how modern voice assistant technology is democratizing conversational IVR technology, making them more effective and lifelike.
Check out the webinar recording below.