Webinar: Bolstering customer service with conversational IVRs

These are chaotic times for most businesses and contact centers are no exception. Depending on the business, the contact center may have increased call volumes and/or new staffing challenges with more dependency on home agents, shifting work schedules, and even agent furloughs in some cases. Automation is increasingly becoming a necessity just to maintain pace.

Voximplant asked me to join a webinar to discuss how conversational IVRs - i.e. voicebots hooked into a phone - can help with process automation without killing customer satisfaction. I discuss how modern voice assistant technology is democratizing conversational IVR technology, making them more effective and lifelike.

Check out the webinar recording below.