I teamed up with Dave Horton to do the #TADHack this past weekend. Although I have helped as a sponsor and even hosted a TADHack in Boston, it has been many years since I last entered as a participant (see that one here
). This year a subtheme was Intelligent Agents. That is an active area I researching and blogging on over at cogint.ai so I was eager to try some things in that domain.
We ended up making a tool for small businesses that helps them rebook customer appointments using:
- Dialogflow voicebot,
- drachtio.org as a SIP server and gateway and
- Simwood Group for phone numbers and SIP trunk connectivity.
- Google Calendar and Sheets as the UI
The business just needs to connect a Google Calendar and enter thier customer numbers into a Google sheet and the bot will auto-dial them and attempt to reschedule. Call status and disposition are updated back to the sheet. The customer can ask for a callback at a better time or request to talk to a human and get transferred if needed.
See out our winning submission here: