These are chaotic times for most businesses and contact centers are no exception. Depending on the business, the contact center may have increased call volumes and/or new staffing challenges with more dependency on home agents, shifting work schedules, and even agent furloughs in some cases. Automation is increasingly becoming
Experimenting with running computer vision locally in the browser using TensorFlow.js has been on my bucket list to play with as part of my regular AI in RTC research. The recent warnings to avoid touching your face got me thinking there should be some kind of webcam monitor that
In addition to their annual conference, the team behind FreeSWITCH runs a regular session on YouTube called ClueCon Weekly. I joined a couple of weeks ago for a discussion with David Duffett. We covered a lot in the ~30 min session, including:
- How I got into comms/telephony
- How WebRTC
Earlier this month I joined Arin Sime of WebRTC.ventures for the regular WebRTC Live! webmiar series. I talked about the state of WebRTC and recent WebRTC Hacks blog posts.
Check it out here: