I have been very interested in how modern voice assistants can be used with Real Time Communications even before I started my AI in RTC research. I partnered with
Emiliano Pelliccioni at webrtc.ventures on a research project to understand how to build build conversational, voice-driven bot interfaces that could
We generally think of voice assistants and smart speakers as household products, but they are slowly making their way to business environments. In this NoJitter article I examine how these voice assistants are penetrating the enterprise.
See the article here:
https://www.nojitter.com/ai-speech-technologies/welcome-our-new-hires-alexa-cortana-google
With the emergence of improved voicebot technology like Google's Duplex, will customer<->agent voice interactions decline further in favor of this new kind of voice channel?
I look into both the technology and agent hiring data. The technology direction and employment patterns point in 2 very differnet
Phone calling suddenly got a lot of attention after the Duplex demo Google showed at its I/O conference last week. I wrote a kick-off blog post for cogint.ai analyzing:
Note I made some addtions and reposted this over at cogint.ai. See that version here.
I have been playing around with various Voice Assistants and speech interaction for a little while now. There is huge potential there and particuarly meaningful implications for communications applications since voice is already a