I have been researching the use of modern voice-based bot platforms - i.e. voicebots - for use in conversational IVR applications over at my cogint.ai blog. I also covered this application and the gateway needed too connected VoIP systems to bot platforms in the KGR AI in RTC report. Communications Platform as a Service (CPaaS) vendor Voximplant was the first vendor with a clould gateway for Dialogflow. They hired me to write a whitepaper on this topic.
The paper covers:
- The benefits of voice bots vs. traditional IVR technologies
- Why use Dialogflow specifically with a voicebot IVR?
- How to connect Dialogflow to phone calls?
- Review of Voximplant's Dialogflow Connector
You can download the whitepaper from Voximplant's site: https://voximplant.com/promo/dialogflow_201912