I did a webinar with Tenna where I discussed the future of Telematics. Tenna is an IoT vendor focused on asset tracking for construction and other outdoor field service industries. In my section, I discuss how vehicle telematics has evolved to incorporate more data and how AI, technologies spurred by
The RTC Korea organizers asked me to present remotely on AI in RTC. In this talk I gave an overview of our findings from the AI in RTC report. I talked about:
Despite what claims of human-level accuracy, speech transcription is often in accurate. It is getting better, and there are some tricks to improving it, but for many applications the exact Word Error Rate of the transcription engine is secondary to providing higher-level analysis.
This the AI in RTC series for
We generally think of voice assistants and smart speakers as household products, but they are slowly making their way to business environments. In this NoJitter article I examine how these voice assistants are penetrating the enterprise.
See the article here:
https://www.nojitter.com/ai-speech-technologies/welcome-our-new-hires-alexa-cortana-google
Continuing on my quest to see all clunky, hierarchical IVRs die, I have been experimenting with Dialogflow's new Phone Gateway and Knowledge Connectors that were recently introduced. The Knowledge Connector extracts data out of a Frequently Asked Questions (FAQ) document and makes it available for the bot to use in