The RTC Korea organizers asked me to present remotely on AI in RTC. In this talk I gave an overview of our findings from the AI in RTC report. I talked about:
We generally think of voice assistants and smart speakers as household products, but they are slowly making their way to business environments. In this NoJitter article I examine how these voice assistants are penetrating the enterprise.
See the article here:
https://www.nojitter.com/ai-speech-technologies/welcome-our-new-hires-alexa-cortana-google
Continuing on my quest to see all clunky, hierarchical IVRs die, I have been experimenting with Dialogflow's new Phone Gateway and Knowledge Connectors that were recently introduced. The Knowledge Connector extracts data out of a Frequently Asked Questions (FAQ) document and makes it available for the bot to use in
Tsahi and I launched our AI in RTC report earlier this month and issued a press release.
The 147-page study examines the use of Artificial Intelligence technologies in Real Time Communications with specific coverage of:
See our report page for the full
With the emergence of improved voicebot technology like Google's Duplex, will customer<->agent voice interactions decline further in favor of this new kind of voice channel?
I look into both the technology and agent hiring data. The technology direction and employment patterns point in 2 very differnet