This is a problem that has bothered me for a while. You hear complaints that “millennials” don’t know how to talk on the phone. Messengers seem to have all the growth these days. It appears having a live conversation with someone in another location, a real time communication (RTC)
A couple weeks ago at the WebRTC Paris show, W3C Chairman Dominique Hazaël-Massieux talked about how WebRTC is changing the Web. We hear a lot about how WebRTC will change telephony, but we never hear about how WebRTC is changing the Web, so I found his perspective extremely interesting. His
Toom many contact center experiences suck. WebRTC can help improve the experience all around.
See my No Jitter post: WebRTC is the future of better contact centers.
This is one of my favorites.
After being together for about a decade, I had to call it quits with IMS. See my letter at BlogGeek.Me here: https://bloggeek.me/ims-breaking-up/.
Can we learn from the history of email about the future of WebRTC?
See my guest