The RTC Korea organizers asked me to present remotely on AI in RTC. In this talk I gave an overview of our findings from the AI in RTC report. I talked about:
- speech analytics - with some examples about transcription accuracy vs. actionable analytics
- voicebots - there are many use cases, but this tech will be the most impactful on IVRs
- computer vision - some real uses cases of how to do this using webrtcHacks examples
- RTC optimization - I used the Mozilla RNNoise project as an example
See the whole presentation here:
Here was the video of my presentation - I was remote and this is taken from the room so the quality isn't so great: