Toom many contact center experiences suck. WebRTC can help improve the experience all around.
See my No Jitter post: WebRTC is the future of better contact centers.
October 21, 2020
Chad Wallace Hart
Chad is a communications market analyst and product consultant at cwh.consulting, a product management, marketing, and strategy advisory. See more at his bio page - https://cwh.consulting/bio.
My recap of webrtcHacks' first 4 months of content: webrtcHacks after 4 months.
This is one of my favorites.
After being together for about a decade, I had to call it quits with IMS. See my letter at BlogGeek.Me here: https://bloggeek.me/ims-breaking-up/.
The results of Dialogic's survey on WebRTC Codecs are in!
The survey questions were:
- Do you think WebRTC should require a mandatory video codec?
- Which codec would you prefer that all WebRTC end points be required to implement?
- Which common WebRTC codec(s) do you implement in your network today?
This is one controversial topic about WebRTC - there's been the selection of a mandatory-to-implement (MTI) video codec, but this decision has not been so simple.
- What are the on-going arguments about this?
- How about the new efforts that got no avail?
- What does it all mean?
Find out here