These are chaotic times for most businesses and contact centers are no exception. Depending on the business, the contact center may have increased call volumes and/or new staffing challenges with more dependency on home agents, shifting work schedules, and even agent furloughs in some cases. Automation is increasingly becoming
Earlier this month I joined Arin Sime of WebRTC.ventures for the regular WebRTC Live! webmiar series. I talked about the state of WebRTC and recent WebRTC Hacks blog posts.
Check it out here:
WebRTC Live #38 - "Updates from webrtcHacks," Chad Hart, webrtcHacks.com from arinsime on
I did a webinar with Tenna where I discussed the future of Telematics. Tenna is an IoT vendor focused on asset tracking for construction and other outdoor field service industries. In my section, I discuss how vehicle telematics has evolved to incorporate more data and how AI, technologies spurred by
I did a Webinar for Voxbone's customers on Apr 7, 2017 and discussed the following topics:
View the video here: