RTC Korea 2018: AI in RTC presentation

by Chad Wallace Hart

The RTC Korea organizers asked me to present remotely on AI in RTC. In this talk I gave an overview of our findings from the AI in RTC report. I talked about:

  • speech analytics - with some examples about transcription accuracy vs. actionable analytics
  • voicebots - there are many use cases, but this tech will be the most impactful on IVRs
  • computer vision - some real uses cases of how to do this using webrtcHacks examples
  • RTC optimization - I used the Mozilla RNNoise project as an example

See the whole presentation here:

AI in RTC - RTC Korea 2018 from Chad Hart

Here was the video of my presentation - I was remote and this is taken from the room so the quality isn't so great: